Contact us
How can we help?
Need help with an order, your account, a Nook Note, or something else? Send us a message and we'll get back to you.
Before you write.
These come up most often, and the answer might save you the wait.
Where is my order?
Most pieces are made to order, so allow the dispatch time shown on the product page before the parcel is sent. Once it's on its way you'll get a tracking number by email. If you ordered from more than one maker, each parcel is posted separately and will arrive on its own.
Why did my order arrive in separate parcels?
Because each piece is posted by the maker who made it. If you bought from three studios, that's three parcels, sent from three different places, arriving on different days. You'll get tracking for each one.
Something arrived damaged.
Send us a message with your order number and a photograph, within 14 days of delivery. We'll sort it out with the maker — you don't need to chase them yourself.
Can I ask a maker for something custom?
Usually, yes. Every shop page has a contact form that goes straight to the maker. Give them as much detail as you can — size, colours, when you need it by — and they'll tell you whether it's possible.
I want to sell on Maker's Nook.
We'd like to hear from you. Every application is personally reviewed — start on the Become a Maker page.